| CRM enables fully customizable reports in
all the modules, such as cross-linking modules, arithmetic operations,
different types of layouts, 3-level column grouping,
public/private folders, scheduling reports generation and delivering
to the intended users including non-CRM users through email. In
addition, 25 plus standard reports are packed in various modules which
can be used as a ready reference and enhance the learning experience.
Dashboards give a real-time snapshot of your organization's key metrics.
Using dashboards you can easily visualize comparisons, patterns, and
trends in sales, marketing, support, and inventory related data. The CRM
solution dashboard comprises of different types of
two-dimensional/three-dimensional (2D/3D) charts, which are
generated dynamically over the Macromedia Flash technology. The
Funnel chart can be used to visualize the sales pipeline at
various stages intuitively.
CRM - Analytics Modules
Reports
- 25+ standard reports in sales force, marketing, customer
support, and order management modules
- Ability to have cross link reports spanning multiple modules
- Store reports in different types of public/private folders and
enable access to the users according to their access privileges
- Schedule the report generation mechanism and send
printer-friendly reports to the specified users including non-CRM
users.
- Export report data to various formats such as XLS and PDF
- Drill down to report data from dashboards.
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Dashboards
- Flash-based, interactive dashboards with an aesthetically
pleasing layout and fast loading capability
- Fully customizable dashboards with different types of Bar,
Funnel, Pie, and Line charts
- Drill down charts for further data analysis
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